Description : Performance Customer Services Administrator. Company : Babcock International. Location : Remote in Faslane
Performance Customer Services Administrator Location: Faslane, GB, G84 8HL Onsite or Hybrid: Hybrid
Job Title: Performance Customer Services Administrator
Location: Helensburgh, UK – Hybrid – working from home options available
Compensation: £23,803 + benefits
Role Type: Full time / Permanent
Role ID: SF 49250
Make your skills count
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Performance Customer Services Administrator at Faslane, Helensburgh
As an international defence company, we support and enhance our customers’ defence and security capabilities and critical assets, meeting their requirements of value for money, increased availability, modernisation and flexibility
Clyde
The Performance Customer Services Administrator is based within our Clyde business area.
As the Ministry of Defence’s commercial partner at HMNB Clyde, Babcock provides specialist engineering support services, including the management of infrastructure and nuclear facilities. We also deliver operational maintenance, upgrades and repairs to support Royal Navy vessels, including the Vanguard and Astute-Class nuclear submarines.
The role
The difference our new Performance Customer Services Administrator will make
As a Performance Customer Services Administrator you’ll have a role that’s out of the ordinary. Ensuring the requirements of all Customer service operations are effectively and efficiently achieved, including supporting department processes, work orders processing in line with requirements and all associated data input is accurate
Day to day, you’ll assist the Customer Service Supervisor in maximising the utilisation of all the section’s resource. Ensuring that all tasks are carried out in accordance with the Company’s cost, time and quality requirements. Implementing the Company Safety, Quality and Environmental policies in the Customer Services area of the business ensuring that assessments of risks are carried out which lead to safe working attitudes and practices. Responding to phone call & email enquiries and requests for services in a friendly and professional manner, listening to the caller’s reason for contacting and assessing what the correct course of action should be Raising tasks on the correct department in line with the service level agreement (Service Key), ensuring that the customer contact details are accurate and expectations are managed from the initial contact, providing feedback to Customers where required. Producing Maintenance and Reactive Work orders for Maintenance Teams within HMNB Clyde, ensuring they are accurate and in date for the task, liaising with the Planning teams as required. Processing completed Maintenance and Reactive work Orders into the ERP system, measuring and monitoring compliance from Babcock Maintenance Teams in accordance with standards. Providing general administrative support to existing Site Processes within the infrastructure Organisation. Perform ad hoc duties in line with and in support of departmental objectives
At Babcock, we have a history of helping talent go far. With our track record of innovation, you’ll continually develop your knowledge and expertise.
We offer flexible working to give people more options to better integrate their work and personal life, whilst ensuring that business needs are met. This is a hybrid role (60% onsite and 40% working from home)
Essential experience
- You should have knowledge of Ms Office and experience of IFS would be advantageous.
What we offer
Generous benefits including:- Generous holiday allowance plus bank holidays
- Reservist in the armed forces receive 10 days special paid leave
- Matched contribution pension scheme up to 8% of salary, with life assurance
- Working from home and flexible work patterns
- Employee assistance programme supporting physical, mental and financial wellbeing
- Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme
- Autonomy. Trusted and empowered to be at your best
Babcock International
For over 130 years, we have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. Change begins with our people and our shared Principles: be curious; be courageous; own and deliver; think: outcomes; collaborate; and be kind. These values not only guide the way we work, but also our efforts to reach net-zero carbon. Yes, our ambitions are big, but together, we can achieve them.
Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. If you are a reservist in the armed forces, we provide up to ten days special paid leave in support of your training commitments.
Application Guidance
All applications should be made online. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Closing Date: 2nd February 2023
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